A. If you have a faulty Sumatotek Lithium Battery which you want to send for replacement, please follow the below steps to ensure you get the fastest service.
Note down the Serial Number/Barcode of the Battery. You can find the Barcode/Serial Number of the Battery on the sides of the battery & on the Warranty Card of the Battery. Take a picture of the Serial Number.
Search for & take a photo of the Warranty Card with visible Serial Number/Warranty Card.
Search for the original invoice of your product. It will be required for warranty claim.
As mentioned on the Warranty Card, customers need to register for warranty at the time of purchase. They will receive a confirmation of their successful warranty registration on their mail. Keep in mind that you cannot register your battery for warranty 15 Days after the date of purchase. In case you do register after 15 days, the registration wont be accepted.
Raise a Ticket on our SUMATOTEK Support Page. Don’t forget to mention correct Serial Number/Barcode on the ticket. This step is very important as without a ticket your battery even if received at our service centre wont be processed for replacement until a ticket is raised. The product may also get lost without a valid ticket number or without a valid serial number.
Stick a label on the battery with the correct ticket number, your name, contact details and then courier/drop the battery at our service centre. Once you send the battery to our service centre you are bound by our Warranty Policy & Service Policy as mentioned on our website.
If you want to send a charger, raise a separate ticket for charger or clearly mention the serial number of the charger in the ticket raised for the battery. Without a separate ticket for charger or serial number of the charger in the ticket the charger could get lost and Sumatotek wont be liable for any such loss.
If you are sending the product by courier, do not forget to mention the tracking number on the ticket. Sending such details on Whatsapp or over phone may result in loss of product or non receiving of the product. A copy of the intimation can be sent over Whatsapp for faster response.
Always send by courier/transport which can deliver directly to the Service Center. A receiving is must to validate that the product has indeed been received by the Service Center. You can also ask the Service Executive to arrange pickup for you. Any loss or damage during transit is not the responsibility of the Service Center. The customer is requested to add an insurance before shipping the product to & from the Service Center. The insurer’s terms & conditions shall apply for such damage claims.
All reports will be uploaded on the ticket & any objection to any step in the process can be replied to on the ticket. No other forms of communication will be considered an official mode of communication with the SUMATOTEK Service Center.
Warnings :
SUMATOTEK Service Center does not hold any responsibility for any lost material even after receiving the battery if the serial number mentioned on the Ticket is incorrect.
In case of Water damage cases all proofs will be uploaded on the corresponding ticket to which the customer must reply or visit for any objection within 7 days. Post which any objection wont be considered.
Any material shipped to & from us is the liability of the customer during transit unless insured by an insurance company.
Charger if sent with the material must be informed with serial number on the ticket. Without any prior information no claims of said chargers will be processed.
A. If your SUMATOTEK Lithium Battery has come in contact with water, please take it immediately to your nearest dealer and inform him of the same. If you do not take action immediately and wish to delay or not report the incident to the dealer it may damage your SUMATOTEK Lithium Battery permanently. The dealer will take immediate action and ensure that the water doesn’t stay inside the battery. He will open the battery and dry it completely from inside out. He may also need to send the battery immediately to the SUMATOTEK Company Service Center for a thorough checkup. Keep in mind, Fast Action may save your battery. But if you do not report it then the damage due to water retained inside the battery will be permanent and your battery may not be repairable.
NOTE : Once water goes inside the battery by any means, intentional or accidental your battery will be out of warranty but note that we will try our level best to repair it at a nominal cost after the permission of the customer and all charges are to be borne by the customerin that case.
Please watch this video on our channel by OKOYAMA Electric Scooters. It explains in detail on how, Electric Scooters Catch Fire. A. Lithium-ion Batteries, or Secondary Batteries, are rechargeable and provide high energy density. These batteries contain no free Lithium metal but do contain Lithium Ions and highly flammable electrolytes. Common applications that incorporate li-ion technology include laptops, cell phones, electric vehicles, hospital equipment, and energy storage systems, Electric Vehicles to name a few. If you visit the Wikipedia page for Lithium Ion Batteries it contains a list of the various type of batteries in this category based on their different cathode material :
Lithium Polymer Battery
Lithium Cobalt Oxide
Lithium Iron Phosphate
Lithium Manganese Oxide
Lithium Nickel Manganese Cobalt Oxide
All these batteries operate on a similar principle of a cathode, an anode, and an electrolyte.
Lithium batteries are capable of spontaneous ignition and subsequent explosion from overheating. That may be caused by –
Electrical Shorting
Due to external shorting of wires within the Electric Vehicle wiring.
BMS Failure in which the BMS is shorted internally due to a component failure.
Rapid Discharge
It can happen when the vehicle is overloaded or is carrying weight beyond its rated Capacity.
The vehicle is very old and unmaintained and thus it draws more current than required.
Overcharging
It can happen due to use of Over Rated Charger or use of LEAD ACID Chargers with Lithium Batteries.
It can happen due to the malfunctioning of charger leading to a higher than rated voltage.
Manufacturers Defect
Missing insulation between cells to provide for proper protection from inter heating or shorting exchanges.
Poor Design
If the battery box is sealed without proper heat dissipation then temperature could rise within the cabinet when the battery is charged or discharged. Using high current fast chargers can also increase the battery temperature, while heavy loading on a long trip could also increase the battery temperature significantly. With no vent for hot air inside the battery box, temperatures could rise significantly leading to a thermal runway condition.
The BMS also heats up significantly therefore proper heat sink must be provided to the BMS with vents for the hot air to escape.
Mechanical Damage
If any cell is punctured then it could heat up and start a spontaneous fire. It could happen due to transportation damages or any accidental damages.
Overheating results in a process called Thermal Runaway, which is a reaction within the battery causing internal temperature and pressure to rise at a quicker rate than it can be dissipated.
HOW CAN YOU PREVENT LITHIUM BATTERY FIRES :
Lithium Battery fires are rare but they can range from minor sparks to deadly explosions. As all technologies we use in our day to day life, we all need to be aware of the hazards of lithium batteries which will lead to fewer fire cases. Follow these precautions to prevent a lithium battery fire incident.
1. To prevent Electrical Shorting : always get a trained technician to wire SUMATOTEK Battery to your vehicle. Take care that there should not be any loose wires in the vehicle which can cause an electrical short. 2. To prevent Rapid Discharge : always drive the vehicle at a nominal speed. Do not accelerate or increase the speed quickly. It is recommended that you drive slow specially with heavy loads or multiple passengers. Always service your vehicle at regular intervals to prevent excess current being drawn by motor and controller. 3. To prevent Overcharging : always use a authenthic SUMATOTEK Charger with SUMATOTEK Batteries. You can find the max charging voltage mentioned in the product description of all our products.
A. First of all, congratulations on your newly purchased SUMATOTEK Lithium Battery and Charger. When you unbox your battery and charger you may find 1 or 2 types of connectors within the package contents depending on your choice of items during purchase.
The 1st connector or the Industrial connector is a 50A rated heavy discharge connector suitable for heavy load applications. Use this connector to attach the SUMATOTEK Lithium Battery to the Electric Scooter. This connector will be connected to the Positive and Negative Battery connections of the controller. In the case of an old model Electric Scooter, these Positive and Negative Battery connections are the same that were previously connected to the GEL Batteries. Note that in the case of GEL Batteries there are 4/5/6 batteries connected in series and therefore you will find the Positive connection at the Positive Pin of the 1st Battery and the Negative connection at the Negative Pin of the Last Battery (4/5/6th Battery for 48V/60V/72V respectively). Do not forget to insulate the connection before you connect the battery and always remember to turn off the MCB and then connect the battery.
The 3 Pin Socket is an additional socket that may or may not come to your use depending on the model of the Electric Scooter you are using at the moment. This connector is provided to replace the charging socket provided below the seat which is used to charge the battery without opening the scooter seat or the boot space. Different vehicles have different wiring connections. The connector has 3 terminals but only 2 are used. The polarity of the connector is given in the product’s description. Once you have installed the 3 Pin Socket always remember to check the polarity of the charger and the 3 Pin Socket and ensure that the positive pin of the charger goes into the positive pin of the connector. If the connections are reversed then the charger may get damaged and such chargers are not covered under warranty. Do not use the 3 Pin Socket for discharging the battery. It has a maximum rating of 10A and may pose a fire risk due to excessive heat if loaded with high currents.
A. No and Yes. If you are confused then let us clear your confusion. You should not water wash your vehicle with your SUMATOTEK Battery inside the vehicle. Lithium Batteries can be permanently damaged if exposed to water. You can read our blog for the detailed effects of Water on Lithium Batteries.
However, you can water wash your vehicle without the SUMATOTEK Battery inside. As a precautionary step, you should take out the battery, keep it in a safe, cool place, and then wash the vehicle. Also keep in mind that very high pressurized water jets can also get inside the motor if the motor fittings are loose. This happens rarely but it is possible, Install the SUMATOTEK Battery only when the vehicle is completely dry.
If you wish to clean the SUMATOTEK Battery, then use a slightly wet cloth or an Ethyl alcohol/water mix cloth to wipe the battery clean.
Please note that the Warranty of SUMATOTEK Battery is void in case of liquid damage or liquid ingression.
Now you need to login into your SUMATOTEK Account to register for your warranty.
Desktop View: Click on the “My Account” tab on the top right corner of the homepage.
Create your new account or log into your existing account with your username, password or by using social login.
Once you have logged in to your SUMATOTEK Account, you need to click on “Warranty Registration“. You can find this in your My Account menu located on the right-hand side hand of the “My Account” Page.
After you have clicked on the Warranty Registration menu, you can see that your name, email, and phone numbers are auto-filled from your profile details. You can edit them if you like.
Fill out the remaining details.
Mobile View: Click on the “My Account” tab on the left bottom corner of your Phone Screen.
Create your new account or log into your existing account with your username, password or by using social login.
Once you have logged in to your SUMATOTEK Account, you need to click on “Warranty Registration“. You can find this in your My Account menu located in the middle of the screen and 6th after the “Account Details” tab.
After you have clicked on the Warranty Registration menu, you can see that your name, email, and phone numbers are auto-filled from your profile details. You can edit them if you like.
