Open a SUMATOTEK Authorised Service Center Franchise in your City.

Generate a new ticket by filling the form below. Please ensure that you fill in all the details correctly.

1. Do not generate multiple tickets for the same issue.
2. Always mention your issue in detail in the Description area. It will help us understand you issue correctly. In case you are sending Chargers along with Battery to us for replacement then mention the full contents of your parcel in the description along with Tracking Details of the Courier/Transport. if not informed in advance in the ticket, we do not hold responsibility if materials get lost.
3. We would recommend you to LOGIN with your GOOGLE Account before you Raise a Ticket. If you are already logged in, then you can immediately View Your Tickets once you raise them.
4.  In case you are confused and seem hesitant to fill in all the fields, we advise you to clearly mention Your Name/Company Name, Email ID, Phone Number and Battery Serial Number. The rest of the fields can be filled as N/A. We will call you for clarification and fill in the details for you.
5. We wont be able to process your ticket without a correct Serial Number. You product may also get lost if you send it to us without raising a ticket or raising a ticket with incorrect Serial Number. You will find the Serial Number on the Battery Box, On the Warranty Card or mentioned on the Invoice/Sales Order. 

Service Center Location *

Full Name / Company Name *If you are a Customer enter your Full Name correctly or if you are a Dealer then mention your Company Name correctly. Avoid spelling mistakes. We won't be able to identify you correctly in case you mis spell your Name or Company Name.

Email *Your Email by which we will get back to you. Avoid spelling mistakes otherwise we wont be able to send you a confirmation mail after successful ticket generation.

Phone Number *Please enter your Phone Number. Your phone number should be correct otherwise our Service Team wont be able to contact you if required. 

Dealer or Customer *Dealer
Please choose an option whether you are a dealer or a customer.

Direct Purchase from SUMATOTEK *Yes
Please choose an option to clarify whether you have directly purchased from Sumatotek [ Online Store/IndiaMart/Company's Sales Representative ] or from a Dealer/Reseller reselling Sumatotek Products.

Warranty Registration Done for the Product *Yes

Order ID / Invoice ID *Please enter your Order Number (if purchased online) or Invoice Number if purchased offline.

Sumatotek Product Serial Number *Please enter your Sumatotek Product serial number as mentioned on the product or warranty card or invoice.

Product *Choose the product from the dropdown for which you need to raise a ticket. In case you have issues with multiple items, raise the issue with the product with which you feel the most relevant to. Additional items you can add to the description.

Subject *Your request Subject for which you are going to raise the ticket.

Description of your Issue *Please describe the nature of your issue in detail. If you are sending the Battery along with Charger to us then mention explicitly that you have also sent the Charger along with Battery in the parcel. Also mention the Tracking Details of the Courier/Transport.